Lisa Simon, Chief Marketing & Business Development Officer at Lewis Roca Rothgerber Christie
What's Your Relationship Net Promoter Score?
The competitive benchmark, "Net Promoter Score" (NPS), is often overlooked or undervalued in law firms and companies across the country. Yet it adds an important level of information many lawyers are likely to miss. It allows a law firm to learn what respondents think about an entire client experience, not just their relationship with one particular lawyer or one matter.
Lisa Simon, CMBDO of Lewis Roca Rothgerber Christie will talk about the concept of NPS in business and how it leads to growing and protecting client loyalty and revenue. She will translate how NPS can be considered for personal and professional relationships.
Lisa will talk about "detractors," "passives" and "promoters" and how this data can be translated into both personal and professional relationships and the drivers that can improve your personal and professional NPS.
Sponsored by Pitchly
Part of the Bubbles, Bites & Bits of Wisdom Series
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